FAQ

No, unfortunately for technical reasons we cannot send you a customised invoice based on the items you have kept.

Please only pay for the items you keep.

If you have already paid and returned the items, the corresponding amount will be refunded to the payment method used once your return has been received by our logistics department.

Note: Please note any shipping costs that may be incurred when making the transfer.

The time of payment depends on your chosen payment method:

Credit card

Your credit card will be charged when your order is dispached.

Invoice

When purchasing on account, you pay the invoice amount within 14 days of your order being dispatched. Please refer to your invoice for the exact invoice amount. PLease not that after a return you will not receive an adjusted invoice based on the items you habe kept. Only pay for the items you are keeping.

Please refer to your invoice for the exact invoice amount. PLease not that after a return you will not receive an adjusted invoice based on the items you habe kept. Only pay for the items you are keeping.

Important note: Please only state the intended use communicated on your invoice.

PayPal

Your PayPal account will be debited by PNTS immediately after completion of your order. For information on PayPal's own offers such as ‘Pay after 30 days’, please visit www.paypal.de.

No, this is currently not possible.

No, there is no order limit.

No, it is not possible to place an order by telephone or in writing. You can only order via the PNTS online shop.

Yes, you will receive a shipping confirmation email from us after placing your order.

Due to the security settings of your mail server, the confirmation email may not arrive. Please check your spam folder and if you have any questions about your order, please send us an e-mail to contact@wearepnts.com.

Yes, after dispatch you will receive a dispatch confirmation email from us.

Due to the security settings of your mail server, it may happen that the confirmation e-mail does not arrive. Please check your spam folder and send us an email to contact@wearepnts.com if you have any questions about shipping.

You can make changes to your shopping basket until you have confirmed the payment. Once this has taken place, you will unfortunately not be able to make any further changes.

No, there is no minimum order value.

As soon as your order has been dispatched, you will receive a link by e-mail with which you can track the status of your consignment.

Yes, you can have your desired items sent to a different delivery address.

You can add a different address in your account. When you finalise your order, you select the desired delivery address.

Once you have completed and paid for your order, it is no longer possible to change your address.

In exceptional cases, you may receive a damaged product and if your order arrives damaged, please contact us immediately. You can reach us by e-mail at contact@wearepnts.com. It is important that you have your order number to hand as we need this to allocate your order.

If your order is incomplete or incorrect, please contact us. You can reach us by e-mail at contact@wearepnts.com.

We will then endeavour to clarify and process your order quickly so that you receive your ordered items as soon as possible.

We dispatch our articles with the shipping services DHL and UPS.

If you have ordered before 3pm, your parcel will be dispatched on the same day. Orders placed on Friday after 3pm or at the weekend will be dispatched on Monday.

The delivery time is 2 to 3 working days after receipt of the order.

If your order does not arrive, please contact us. You can reach us by e-mail (contact@wearepnts.com).

Yes, return shipping is free of charge.

Yes, all consignments are sent climate neutrally.

In Germany, the delivery costs are €4.90. In Austria, Switzerland, the Netherlands and Belgium they are €7.90.

We ship to Germany, Austria, Switzerland, the Netherlands and Belgium.

You will receive your purchase amount back after receipt and inspection of the goods.

No, unfortunately a direct exchange is not possible. Please make a normal return and order the item again in our shop.

Unfortunately, we cannot reserve the products in your shopping basket and if the stock of a product in the online shop changes, for example due to purchases by other customers, a product may no longer be available. For this reason, the item will then be removed from your shopping basket.

All our trousers are made in Tunisia and Romania.